Privacy

Who we are

Sylver Hour is an Australian business operated by a sole trader. This policy applies to the Sylver Hour website, including product waitlist pages hosted on this website.

Product-specific services may have their own privacy policies when they launch. For example, the Custard app will have a separate privacy policy covering information handled within the app.

Information we collect and how we collect it

We collect personal information that you choose to provide when you join a waitlist, email us or otherwise contact Sylver Hour. At present, this may include:

• your preferred name;
• your email address;
• whether you use an iPhone or Android phone when you join the Custard waitlist; and
• information you include in messages you send us.

Our website host may also process ordinary technical information when your browser connects to the site, including your IP address, browser or device information, referring page, requested pages, and the date and time of requests.

We do not currently collect pet health records, payment information or Custard app account information through this website.

Why we use your information

We use personal information to:

• manage product waitlists and record interest in upcoming products;
• send launch, early-access and relevant product updates where you have signed up to receive them;
• understand whether waitlist members use iPhone or Android so we can plan product availability;
• respond to enquiries and privacy requests;
• operate, secure and troubleshoot the website; and
• meet applicable legal obligations.

We do not sell your personal information.

Where information is held and who helps us operate the site

We use third-party service providers to operate the website and waitlist:

• Loops (Astrodon Corporation) processes waitlist contact information and helps us send emails to people who have signed up.
• Netlify hosts and delivers the Sylver Hour website and processes technical information associated with website requests.
• Porkbun provides email forwarding for Sylver Hour addresses such as hello@sylverhour.com and privacy@sylverhour.com, allowing messages to be routed to our inbox so we can receive and respond to enquiries.

These providers may use their own subprocessors to provide their services. We may also disclose information where required by law or where reasonably necessary to protect the security, integrity or operation of Sylver Hour and its services.

Overseas processing

Sylver Hour is based in Australia, but some service providers we use operate overseas. Loops is based in the United States. Netlify also operates internationally. Information handled by these providers may therefore be processed or stored outside Australia, including in the United States and other countries where their service providers operate.

Analytics, cookies and tracking

We do not currently use advertising pixels or third-party website analytics such as Google Analytics on the Sylver Hour website. We also do not currently use cookies for advertising or behavioural tracking.

Basic technical information may still be processed by Netlify and other service providers as necessary to deliver, secure and operate the website. If we introduce analytics, advertising technologies or other tracking that materially changes how personal information is handled, we will update this policy and add any notices or consent controls that are appropriate.

Email updates and unsubscribing

If you join a Sylver Hour product waitlist, we may email you about that product, including launch, early-access and relevant product updates. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Unsubscribing from marketing does not prevent us from responding to messages you send us or sending non-marketing communications where necessary.

Retention and security

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, or where retention is required for legal, security or dispute-resolution purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmitting or storing information online can be guaranteed to be completely secure.

Access, correction and deletion requests

You can contact us if you want to ask what personal information we hold about you, request a correction or deletion, withdraw from a waitlist, or raise a privacy concern.

Email privacy@sylverhour.com. We may need to verify your identity before acting on a request involving personal information. Where a request can reasonably be fulfilled, we will take appropriate steps with our service providers where necessary.

Privacy concerns and complaints

If you have a concern about how Sylver Hour has handled your personal information, contact privacy@sylverhour.com. We will acknowledge and review the concern, investigate it where appropriate, and respond within a reasonable timeframe.

Depending on the circumstances and the privacy laws that apply, you may also be able to raise a complaint with the Office of the Australian Information Commissioner or another applicable privacy regulator.

Changes to this policy

We may update this privacy policy as Sylver Hour's website, products or information-handling practices change. The current version will be published on this page with its last-updated date.

Contact

For privacy enquiries, contact privacy@sylverhour.com.

For general Sylver Hour enquiries, contact hello@sylverhour.com.